Find answers to common questions about our services
We specialize in custom software development, AI-powered business solutions, CRM implementation, mobile app development, website creation, and ongoing managed IT services. We focus on digital transformation for Australian businesses.
We work with businesses of all sizes, from startups to large enterprises. Our solutions are scalable and tailored to your specific needs and budget.
Yes, CLOCO is proudly Australian-owned and operated, based in Melbourne. We understand local business requirements and compliance needs.
Absolutely. We offer comprehensive maintenance packages, technical support, and managed services to ensure your systems run smoothly long-term.
Project timelines vary based on complexity:
Yes, we develop web applications, mobile apps (iOS and Android), and hybrid solutions that work across all platforms.
We use modern, industry-standard technologies including React, Node.js, Python, .NET, React Native, and cloud platforms like GCP, AWS and Azure. We choose the best technology stack for your specific needs.
Yes, we specialize in system integration and can connect new solutions with your existing CRM, ERP, databases, and third-party services through APIs.
You own all intellectual property and source code upon final payment. We can also provide source code escrow services for added security.
We provide business automation, intelligent data processing, chatbots, predictive analytics, document processing, and custom AI models tailored to your industry.
No, we design user-friendly interfaces and provide comprehensive training. Our AI solutions are built for business users, not just technical teams.
We prioritize security with data encryption, access controls, and compliance with Australian privacy laws. Your data remains within Australian borders unless specified otherwise.
Yes, our AI solutions are designed to enhance your existing processes rather than replace them entirely. We ensure smooth integration with minimal disruption.
We work with Salesforce, HubSpot, Microsoft Dynamics, and can also develop custom CRM solutions tailored to your specific business processes.
Yes, we include user training, administrator training, and ongoing support as part of our CRM implementation packages.
Absolutely. We handle complete data migration with validation and testing to ensure nothing is lost during the transition.
We provide fixed-price quotes for defined projects and hourly rates for ongoing work. All pricing is transparent with no hidden costs.
We typically require 30% upfront, with remaining payments tied to project milestones. For ongoing services, we invoice monthly.
We document all changes through a formal change request process with clear pricing before any additional work begins.
Yes, for larger projects we can arrange milestone-based payment plans or extended payment terms for established businesses.
We offer 24/7 monitoring, regular updates, security patches, backup management, and technical support through various service level agreements.
Yes, we provide comprehensive training including user guides, video tutorials, and hands-on sessions for administrators and end-users.
All our solutions include Hypercare periods, and our support team is available to quickly resolve any issues. We also provide preventive maintenance to minimize problems.
Contact us for a free consultation where we'll discuss your requirements and provide a detailed proposal within 48 hours.
We'll need to understand your business goals, current systems, user requirements, timeline, and budget expectations during our discovery phase.
Yes, we're happy to sign NDAs before discussing your project details. Protecting client confidentiality is standard practice for us.
We work both remotely and on-site depending on your preferences and project requirements. Many clients prefer our hybrid approach.
We focus on business outcomes, not just technology. Our solutions are designed to solve real business problems and deliver measurable ROI. Plus, we're local, reliable, and committed to long-term partnerships.