Cloco FAQ – Answers to Your Questions

Find answers to common questions about our services

General Services

What services does CLOCO provide?

We specialize in custom software development, AI-powered business solutions, CRM implementation, mobile app development, website creation, and ongoing managed IT services. We focus on digital transformation for Australian businesses.

Do you work with small businesses or only enterprises?

We work with businesses of all sizes, from startups to large enterprises. Our solutions are scalable and tailored to your specific needs and budget.

Are you based in Australia?

Yes, CLOCO is proudly Australian-owned and operated, based in Melbourne. We understand local business requirements and compliance needs.

Do you provide ongoing support after project completion?

Absolutely. We offer comprehensive maintenance packages, technical support, and managed services to ensure your systems run smoothly long-term.

CUSTOM SOFTWARE DEVELOPMENT

How long does a typical software project take?

Project timelines vary based on complexity:

  • Simple applications: 6–12 weeks
  • Medium complexity: 3–6 months
  • Enterprise solutions: 6–12 months We provide detailed timelines during our initial consultation.

Do you develop both web and mobile applications?

Yes, we develop web applications, mobile apps (iOS and Android), and hybrid solutions that work across all platforms.

What technologies do you use?

We use modern, industry-standard technologies including React, Node.js, Python, .NET, React Native, and cloud platforms like GCP, AWS and Azure. We choose the best technology stack for your specific needs.

Can you integrate with our existing systems?

Yes, we specialize in system integration and can connect new solutions with your existing CRM, ERP, databases, and third-party services through APIs.

Who owns the source code?

You own all intellectual property and source code upon final payment. We can also provide source code escrow services for added security.

AI & AUTOMATION

What AI solutions do you offer?

We provide business automation, intelligent data processing, chatbots, predictive analytics, document processing, and custom AI models tailored to your industry.

Do I need technical knowledge to use AI solutions?

No, we design user-friendly interfaces and provide comprehensive training. Our AI solutions are built for business users, not just technical teams.

How secure is AI implementation?

We prioritize security with data encryption, access controls, and compliance with Australian privacy laws. Your data remains within Australian borders unless specified otherwise.

Can AI integrate with our current workflow?

Yes, our AI solutions are designed to enhance your existing processes rather than replace them entirely. We ensure smooth integration with minimal disruption.

CRM & CASE MANAGEMENT

Which CRM platforms do you work with?

We work with Salesforce, HubSpot, Microsoft Dynamics, and can also develop custom CRM solutions tailored to your specific business processes.

How long does a typical software project take?

  • Basic setup: 2–4 weeks
  • Custom configuration: 6–12 weeks
  • Full custom development: 3–6 months

Do you provide CRM training?

Yes, we include user training, administrator training, and ongoing support as part of our CRM implementation packages.

Can you migrate data from our old system?

Absolutely. We handle complete data migration with validation and testing to ensure nothing is lost during the transition.

PRICING & PAYMENTS

How do you price projects?

We provide fixed-price quotes for defined projects and hourly rates for ongoing work. All pricing is transparent with no hidden costs.

Do you require payment upfront?

We typically require 30% upfront, with remaining payments tied to project milestones. For ongoing services, we invoice monthly.

What happens if project scope changes?

We document all changes through a formal change request process with clear pricing before any additional work begins.

Do you offer payment plans?

Yes, for larger projects we can arrange milestone-based payment plans or extended payment terms for established businesses.

TECHNICAL SUPPORT

What support do you provide after go-live?

We offer 24/7 monitoring, regular updates, security patches, backup management, and technical support through various service level agreements.

How quickly do you respond to support requests?

  • Critical issues: Within 2 hours
  • High priority: Within 4 hours
  • Standard requests: Within 24 hours
  • General inquiries: Within 48 hours

Do you provide training for our team?

Yes, we provide comprehensive training including user guides, video tutorials, and hands-on sessions for administrators and end-users.

What if something breaks?

All our solutions include Hypercare periods, and our support team is available to quickly resolve any issues. We also provide preventive maintenance to minimize problems.

GETTING STARTED

How do I get a quote?

Contact us for a free consultation where we'll discuss your requirements and provide a detailed proposal within 48 hours.

What information do you need to start a project?

We'll need to understand your business goals, current systems, user requirements, timeline, and budget expectations during our discovery phase.

Do you sign confidentiality agreements?

Yes, we're happy to sign NDAs before discussing your project details. Protecting client confidentiality is standard practice for us.

Can you work remotely or do you need to be on-site?

We work both remotely and on-site depending on your preferences and project requirements. Many clients prefer our hybrid approach.

What makes CLOCO different from other IT companies?

We focus on business outcomes, not just technology. Our solutions are designed to solve real business problems and deliver measurable ROI. Plus, we're local, reliable, and committed to long-term partnerships.